Terms & Condition

PLEASE READ THIS TERMS AND CONDITION CAREFULLY BEFORE USING THE SERVICES.


WELCOME TO CLOUD TUTOR


CLOUD TUTOR SERVICES ARE PROVIDED BY CLOUD TUTOR360 , INC. CLOUD TUTOR AND CLOUD TUTOR360 ARE REGISTERED TRADEMARKS FOR CLOUD TUTOR360 , INC.

This agreement is the Terms of Service agreement between Cloud Tutor USER (you, your) and Cloud Tutor360 , Inc. (Cloud Tutor360 , Cloud Tutor, we, our).

Please read this Terms and Condition carefully as it contains vital information about your legal rights and obligation as a Cloud TutorTM user. You must read and accept these terms as an agreement to use Cloud Tutor 360TM web app or mobile app.

THIS AGREEMENT IS SUBJECT TO MODIFICATION AT ANY TIME, AND WE RESERVE THE RIGHT TO AMEND AND EFFECT CHANGES ON ANY SECTION OF THIS TERMS AND CONDITION. CLOUD TUTOR WILL NOTIFY USERS OF ANY AMENDMENT, WITH A SET DATE WHEN THE MODIFICATION WILL TAKE EFFECT, AND POSTING THE UPDATES VERSION OF THE TERMS OF AGREEMENT ON THE OFFICIAL WEBSITE.

PLEASE, UNDERSTAND THAT BY USING THE CLOUD TUTOR 360TM PLATFORM, YOU AGREE TO ALL THAT IS STATED THEREIN, AS WELL AS ALL THAT IS CONTAINED IN RELATED ARTICLES; PRIVACY POLICY, INFRINGEMENT POLICY, CODE OF CONDUCT, AND OTHER CLOUD TUTOR RESOURCES. DEFAULT IN ANY SECTION OF THIS AGREEMENT INVITES THE APPROPRIATE PENALTY FROM THE CLOUD TUTOR LEGAL TEAM.

ACCOUNT ELIGIBILITY

You are not qualified to create an account with Cloud Tutor if:

  • You do not have a valid email address
  • You are restricted by the laws of you country of resident
  • You have earlier been suspended from Cloud Tutor

Note: If you are below 18 years old, you will need the your parents or guardian to open a Cloud Tutor account for you.

All user accounts are owned and held by individuals who are either freelancers, students, agencies, or enterprises. The account holder is fully responsible for all activities taken by the account. Hence, login details are not to be shared with other users or a third party.

Users may associate a company name with their account. But this Terms of Service will deal with the user as an individual and not as a business or company. A company, enterprise, agency, or other non-individual learning entities may be eligible for a corporate account with Cloud Tutor. And users are fully responsible for all activity associated with the agency or enterprise account.

YOU HAVE NO RIGHT, AS A USER, TO TRANSFER OR ASSIGN YOUR RIGHTS AND PRIVILEGES UNDER THIS AGREEMENT TO A THIRD PARTY WITHOUT PRIOR WRITTEN NOTICE.

CLOUD TUTORTM HAS THE RIGHT TO ACCEPT OR REJECT THE REGISTRATION OF ANY INDIVIDUAL OR ENTITY AS A USER AT OUR ABSOLUTE DISCRETION.

USING CLOUD TUTOR 360TM

The Cloud Tutor 360TM platform does not permit users to:

  • Post or share contents or items in certain categories or areas where the services offered that are offensive, defamatory, vulgar, slanderous, abusive, or inappropriate in any way
  • Violate any law, standards, rights or policies
  • Refuse payments for services requested or received
  • Refuse delivery of services requested from you
  • Make or accept any payments outside the Cloud Tutor platform for any reason whatsoever
  • Share or exchange personal contact information
  • Manipulate our billing process and service fees structure for selfish interest
  • Upload invalid, misleading, or offensive content (including personal information)
  • Use the Cloud Tutor feedback or reputation systems for purposes unrelated to the platform
  • Transfer or share your Cloud Tutor account details with a third party without our consent
  • Post spam or any other form of unsolicited bulk electronic schemes
  • Spread malware or any other tech item that may be harmful to the platform or users on the platform.
  • Spread any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, or which may cause distress or incite chaos on the platform
  • Download, frame, or mirror any section of our website to be used with other websites without our convent expressed as a written permission or authorization
  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer Cloud Tutor web app or mobile app
  • Duplicate, edit or distribute rights or content from cloud Tutor’s copyrights and trademark
  • Extract personal information of other Cloud Tutor users, without their permission
  • Use our platform as a money exchange medium for cryptocurrency or any other tender

INFRINGEMENT RIGHTS FOR INTELLECTUAL PROPERTY

Cloud TutorTM responds swiftly to reports of alleged infringement of property rights with a detailed infringement policy that is tailored to guide individuals and businesses on how to submit a formal notice to report alleged infringement to us. We do our best to review and verify all notices received to check against fraudulent statements. Visit our Infringement Policy page for further guidance on how to inform us about a violation of an intellectual property right.

FEES AND SERVICES

Cloud TutorTM charges certain service fees, in USD, like membership, account upgrade, or introduction to client fees. We may choose to change the fees amount temporarily (for example, through discounts or new offers). Any update or change to this charge will be updated accordingly on our website. Users are expected to review the highlighted terms of the indicated charges before accepting.

TAXES

Users are responsible for their tax payments on all income received from our platform, including VAT. By this agreement, you are under obligation to comply with all income tax regulations in your legal jurisdiction.

Users also agree to cooperate with Cloud Tutor to make available all tax-related documents as requested by an audit or law enforcement agency, including records of activities and engagements on Cloud Tutor in the event of an audit.

Cloud TutorTM may be required to collect and withhold income tax, VAT, or other form of levies applicable to the jurisdiction of the user. In such instance, the amount to be collected is added to other Cloud Tutor fees and withheld for payment.

PAYMENT ADMINISTRATOR

Cloud TutorTM has the sole right to choose a suitable affiliate, third party agency, or partner to process all payment transactions of users on our behalf. By this statement of agreement, the official third party payment administrator enjoys the same right as we do to when processing transactions of users. Cloud TutorTM shall not, however, be liable to any user for loss or damage during payment administration as a result of negligence of the payment administrator and/or if the administrator abuses the authority as given by us.

USER CONTENTS

BY POSTING CONTENTS ON CLOUD TUTOR 360TM , YOU ARE GIVING US THE ULTIMATE IRREVOCABLE AUTHORITY TO EXERCISE THE RIGHTS (COPYRIGHT, TRADEMARK, OR DATABASE RIGHT) YOU MAY HAVE ON THE CONTENT, WORLDWIDE. BY THIS TERMS OF SERVICE, YOU AGREE THAT:

  • We partake in the distribution and publication of your contents, with no warranty concerning the availability of the content on our platform
  • We are not under any obligation, neither are we responsible for the erasure of your content, whether the content was made available on our platform or not
  • We reserve the right to approve, modify, or reject uploaded contents at our sole discretion

BY THIS AGREEMENT, YOU AGREE THAT ALL POSTED CONTENTS:

  • Will not violate any copyright, patent, trademark, trade secret, or other intellectual property right, or right of privacy of any individual, agency, or other users on Cloud Tutor;
  • Will not violate regulatory laws and standards
  • Will not contain defamatory or obscene items or statements
  • Will not contain anything related to weapon design and manufacture, or links to terrorist-related items
  • Will contain only valid, accurate, and verifiable information about yourself , other users, or contract
  • Will not contain any form of malicious materials intended to damage, invade, or interfere with the system, data, or personal information of other users

ALL INFORMATION, SOLUTIONS, OR KNOWLEDGE GAINED FROM CLOUD TUTORTM COME FROM PROFESSIONALS IN VARIOUS FIELDS. YOU MAY CHOOSE TO RELY ON THE PROFESSIONAL SOLUTIONS OFFERED BY FREELANCE TUTORS ON OUR PLATFORM. HOWEVER, WE ARE NOT TO BE HELD RESPONSIBLE FOR ANY MISLEADING ADVICE SHOULD YOU TO DECIDE TO ACCEPT IT.

CLOUD TUTOR 360TM IS ONLY A VIRTUAL PLATFORM WHERE USERS CAN SHARE THIRD PARTY CONTENT, INCLUDING LINKS, FEEDBACK, IDEAS, AND OPINIONS. WE ARE NOT TO BE HELD ACCOUNTABLE FOR THESE THIRD-PARTY CONTENTS. WE ARE NOT IN CONTROL OF THIRD-PARTY LINKS, AND WE DO NOT ENDORSE ANY CONTENT FROM THIRD-PARTY LINKS. USE THEM AT YOU OWN RISK.

TO FULFIL ALL RECORD-KEEPING PURPOSES, ITEMS HIDDEN OR DELETED BY USERS MAY BE RETAINED IN OUR SYSTEM MEMORY FOR A PERIOD OF TIME BEFORE COMPLETE DELETION.

FEEDBACK, JOB SCORE, AND REVIEWS

All feedback, reviews, and job scores belong solely to us. While you remain a Cloud Tutor user, we permit you to use the feedback, job score, or review as a way of establishing your reputation on our platform. And you must not use them in ways that ate not consistent with Cloud Tutor policies, especially not without written permission from us.

Users must not use the Cloud Tutor feedback system to undermine the integrity of freelance tutors. If on careful review, we conclude that a user defaults regarding our feedback and reviews policy, we may have to take decisive actions, which may lead to suspension or even termination is the users account.

Cloud Tutor feedback-rating system is mainly to facilitate our services. You may not use it on any other physical or virtual platform, except we authorize you to, with a written permission.

INTER-USER COMMUNICATION

The text, audio, and video functionality, as well as the message boards and direct messages channels on our platform are the only authorized communication channels for Cloud Tutor users. On no account is a user allowed to communicate with other users outside these channels, except both users have prior relationship before joining Cloud Tutor. By this Terms of service, request for other user’s personal contact information like email, phone number, or IM details is prohibited.

Teems of contract agreed over the video or audio channels are not valid, except they are put in written form using the messaging function.

Users are only allowed to use information like name, location, username, and profile picture as means of identification on the Cloud Tutor virtual platform.

Communication on all Cloud Tutor communication channels are not encrypted end to end. And we may read all files posted or shared through these channels as a way of preventing fraud and ensuring compliance to our Terms of Service.

CUSTOMER IDENTITY VALIDATION

We are authorized by this agreement to inquire about the validity of your identity at any time. On request, you must provide us with any additional item or document we ask from you to identify you reasonably. Ensure you take decisive steps to verify and validate your email and financial information against third party databases through our platform.

Upon our request, you must make available copies of relevant and valid means of identification, such as passport and driver’ license. We also request that you take a photograph holding your ID as an additional identity check. And we have the authority to suspend, or close the account of users whose account details cannot be satisfactorily verified beyond reasonable doubt.

Your account may have some restrictions if you are not Cloud Tutor verified. And we reserve the right to update your credentials on our website with relevant matching documents to your account information accordingly.

USER SERVICES CONFIDENTIALITY

Upon the hiring of a tutor by a student/client or acceptance of a contract by a freelancer on our website, both parties must have entered into a user contract agreement where the client agrees to pay for the service and the freelancer agrees to deliver the service, which must be consistent with all Cloud Tutor policies and terms.

It is the sole responsibility of users to be aware of all regulations, policies, and laws as it relates to using the services offered on our platform. If a user breaches any obligation to another user, the responsibility of reporting and enforcing the specific right falls on the user. Under user contract, we are not responsible for enforcing any rights.

Nothing in this agreement is intended to override rights based one jurisdiction of user, which may have been excluded. And as such, declare that any part of this agreement that conflicts with other user rights under local laws is completely unintended. By this Terms and Conditions, all relationship between tutors and clients is that of an independent contractor. No form of partnership or joint venture is permitted between users.

Unless in exceptional cases permitted by us, users are not allowed to advertise external websites or services on the Cloud Tutor platform. All websites posted must be related to the service deliverables, which must be of necessity for the learning process.

We may, display promotional adverts on our website. But we are not liable for any damage or loss of any kind when it involves dealing with a third party. Advert contents may be protected by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights. And you agree not to infringe on such rights.

FUNDS & LIMITS

As a client/student, you have positive funds on your account if you have pre-paid for fees/charges or requested service. As a freelance tutor, you have positive funds if you deliver a service satisfactorily. No affiliate program credits your account with funds. And funds in your account are handled by our partner financial processing agency.

If funds in your account is negative, we may offset the balance with funds from your subsequent funding activity, or limit you account functionality until a positive balance is restored. We have the right to collect any funds owed to us through any legal means possible.

Cloud Tutor is not a financial institution. We only process payments for services offered or received on our platform. For users whose portfolios were transferred to our platform, your account balance will only reflect funds to the extent of the legal documents between Cloud Tutor and the agency or enterprise. We will not be responsible for any understatement or miscalculation.

By this agreement, you agree to the remitting and release of funds through the official channels on the platform. We, however, do not act as a trustee for any fund or payment.

On the even of fraudulent activity, we have the right to suspend user account or withdrawal request. And if any funding is as a result of a fraudulent activity, by our investigation, the funding will be reverted.

We may limit or restrict user account funds, by our own discretion, if we believe transactions on your account may be risky, you are involves in a dispute, or we are under direct order by a law enforcement agency to do so.

REFUNDS AND CHARGE BACKS

The Cloud Tutor refund policy allows you to request for refund at any time; provided your request is in compliance with our policy, and involves funds paid to user account that are not milestone or fees related. If you have already initiated a charge back request from your credit card service providers, we may not process you refund request further, as it will imply double payment for the same transaction.

Please, see the Cloud Tutor Refund Policy for further clarification on our refund terms. You can request for a refund by sending an email to our customer support team.

WITHDRAWALS

Fund withdrawal on Cloud Tutor requires that the user must have a verified account. Users have a monthly withdrawal limit of $10,000, unless specified otherwise by our support team for business and enterprise accounts.

PAYMENTS & DISPUTES

Students can make Payments based on the duration of a learning session (hourly) or based on the milestone reached by the freelancer. All pre-funded payments stay secure until there is an agreement of satisfaction between the client and freelancer.

On the event of a dispute, the affected party is expected to follow the dispute resolution procedure. Cloud Tutor will release the payment to the freelancer if we do not receive dispute statement within a reasonable period.

Upon receiving a dispute from a user, Cloud Tutor may have to request proofs to support the dispute claims. By this clause, you agree that we reserve the sole right to accept or dismiss documents provided according to our own discretion. We are not liable for any loss or damage of any kind as a result of disputing a payment or using our dispute resolution service.

While filling a dispute, you agree, by this Terms of Service to comply strictly with Cloud Tutor Codes of Conducts. We will tolerate no form of inappropriate conduct. And a breach of our codes and terms invites the full wrath of our legal team.

CURRENCY & EXCHANGE RATE

The official currency for Cloud Tutor transactions is the American Dollar (USD). And for your convenience, we allow users to withdraw or make payments in other currencies, as in their primary billing methods.

All information available on our platform on currency market exchange rates are for general use only, and as such, are subject to change. All cash processing using conversion rates are done with the exchange rate at the time of the transaction, which could affect the value of your fund. We are not a financial service provider, and we are not responsible for how the fluctuating conversion rates affect your currency conversion.

PRIVACY POLICY

For the purpose of identification and using the Cloud Tutor services, users are required to provide certain personal details. Information about how we use your personal details, as well as measures we take to protect your privacy can be found on our Privacy Policy.

INDEMNITY

By this agreement, Cloud Tutor is indemnified against claims, as well as legal fees and costs as a result of your breach of this agreement or your infringement of any rights as stated in any Cloud Tutor policy. In addition, we have the right to deduct any funds you owe us or losses we suffer due to your breach of this agreement from your account.

ADDITIONAL INFORMATION

You are under an obligation, by this agreement, to notify Cloud Tutor through our Customer Support team if you are aware of any form of security threat or unauthorized access to the web app, mobile app, your account, or anything related to our platform by notifying the appropriate authority and presenting evidence. We are not liable for any loss or damage that may arise as a result of user’s neglect to our security and privacy terms.

LEAVING CLOUD TUTOR 360MTM

While we derive no pleasure in seeing you leave. And you are free to close your Cloud Tutor account at any time. Access this option in your account Settings. By closing your Cloud Tutor account, you agree to settle all outstanding payments or account-related issues before leaving. Closing your account deletes your entire portfolio from our system. However, we may choose to retain some of your personal information for regulatory purposes.

COMMUNICATION NOTICES

Notices, whether legal or for publicity, are sent to your registration email. As a Cloud Tutor user, you consent to receiving email notifications from us regarding services. You may choose to opt out of this communication, but it may lead to the suspension or closure of your account.

LEAVE A FEEDBACK

If you have any question, concerns, or need assistance understanding the terms of our services, contact our customer support team for help.

Email: support@cloudtutor360.com