Refund Policy

PLEASE READ THE POLICY CAREFULLY

By purchasing or subscribing to use our Cloud Tutor service, you enter into a direct (legally binding) contractual relationship with Cloud Tutor 360, Inc., its subsidiaries, and therefore you declare that you are 18 years of age or older and that you accept responsibility for all payments that were made by you and confirm that your information provided is true and correct.

CANCELLATION

You can cancel anytime, absolutely. We never lock you in to our service, should you ever decide to leave.

REFUND

You have the right to ask for refunds for funds paid into your account. Request a refund by using our customer support email; support@cloudtutor360.com

THE POLICY IS NOT APPLICABLE IF THE REFUND IS IN ANY WAY RELATED TO A MILESTONE PAYMENT, FEES, OR CHARGES.

  • For milestone payment related refunds, you may have to follow the Cloud Tutor 360 DISPUTE RESOLUTION procedure.
  • For fees and charges related refunds, you must follow the “DISPUTE WITH US” clause procedure

Note: The user will receive the refund via the same method used to make initial payment if we agree to the refund request.

WHETHER AN OFFICIAL REQUEST FOR REFUND IS MADE BY A USER OR NOT, WE MAY REFUND FUNDS TO USERS ON THE FOLLOWING CONDITIONS:

  • If the law requires us to do so or if we consider that the law requires us to do a refund
  • We determine that the refund will not result in any other form of dispute or increased cost
  • That all refunds be done in compliance to our refund policy specified by us
  • If we discover that the original payment made by the user is fraudulent
  • If the user mistakenly makes duplicate payments
  • If we come to a solo conclusion that the refund is a necessity to avoid a credit card chargeback

APPROVING PAYMENT FOR A COMPLETED JOB OR PROJECT IS AN EXPRESS INDICATION THAT YOU AGREE TO THE DISPUTE RESOLUTION PROCEDURE. AND YOU HAVE NO RIGHT TO INITIATE ANY CHARGEBACK REQUEST WITH YOUR CARD ISSUER.

CHARGEBACK REQUEST:

IF YOU MAKE ANY CHARGEBACK REQUEST OR INITIATE ANY SIMILAR REQUEST PROCESS, YOU EXPRESSLY AGREE TO SHARE EVERY DETAIL WITH US, IN COMPLIANCE WITH OUR TERMS AND CONDITION TO DEFEAT ANY CHARGEBACK REQUEST.

AND IF YOU HAVE ALREADY MADE A CHARGEBACK REQUEST WITH YOUR CARD ISSUER, THEN YOU HAVE NO RIGHT TO REQUEST FOR REFUND FROM US, AS YOU WOULD BE SEEKING DOUBLE RECOVERY.

IF, HOWEVER, AFTER CLOSE CONSIDERATION, WE DISCOVER THAT YOU MADE A RIDICULOUS NUMBER OF REFUND REQUEST OR CHARGEBACKS, WE MAY HAVE TO LIMIT, SUSPEND, OR EVEN CLOSE YOUR ACCOUNT WITH US.

Contact Us

Contact the Cloud Tutor 360 privacy team for enquiries and complaints about the way we collect and process personal information, and for more information on how to exercise other or any of the above user rights.

Email: support@cloudtutor360.com