Privacy Policy

Please ready the Privacy Policy carefully.

The purpose of this Cloud Tutor 360 privacy policy is to inform users on our platform about how we collect, utilize, and disclose personal data and information on our official web app and mobile app, including any offline information that relates to our services.

This privacy policy also highlights options that are available to you concerning access to your personal information that we collect, as well as how we process information of people in the EU in compliance with the General Data Protection Regulation (GDPR).

We encourage you to endeavor to read the entire policy to have a holistic knowledge of our data practices. If you have any privacy concerns about the way we use collected data, please send us an official mail and we will respond to you in the shortest possible time.

We reserve the right to update or modify this policy at any time to suit current regulatory requirements.

The Personal Data We Collect and Use

Personal data refers to information that identifies an individual or user (students, freelance tutors, or enterprises). The reason we collect personal data from users is to provide our services and customer support though our website and mobile app, email, and phone number more effectively. The kind of personal information we collect may differ with respect to the platform you are providing the information.

Not all information you provide is regarded “personal” as not all the provided data identifies you as a particular individual. Such information, like user generated contents, that you provide for the purpose of sharing with other users on the platform, is not covered by this privacy policy. However, for transparency, non-personal information linked with an existing personal information will be regarded personal.

This policy does not cover personal information that a user provided without a request from us. While we may still take steps to protect the data, we are not accountable for any breach, as the user has already bypassed our system control protocols. In situations where users provide us with personal data outside our platform, like social media and forums, this policy covers only information requested by us.

The Personal Data We Collect and Use

Personal data refers to information that identifies an individual or user (students, freelance tutors, or enterprises). The reason we collect personal data from users is to provide our services and customer support though our website and mobile app, email, and phone number more effectively. The kind of personal information we collect may differ with respect to the platform you are providing the information.

Not all information you provide is regarded “personal” as not all the provided data identifies you as a particular individual. Such information, like user generated contents, that you provide for the purpose of sharing with other users on the platform, is not covered by this privacy policy. However, for transparency, non-personal information linked with an existing personal information will be regarded personal.

This policy does not cover personal information that a user provided without a request from us. While we may still take steps to protect the data, we are not accountable for any breach, as the user has already bypassed our system control protocols. In situations where users provide us with personal data outside our platform, like social media and forums, this policy covers only information requested by us.

Information We Collect from You

In the course of using our platform, we might require you to provide us with certain personal information. We will notify you at the point of collection about how we intend to use the information, which may be in verbal or written form. The information we may asks you to provide include:

  • Account information like user name, password, and profile photo
  • Contact information like email address, and phone number
  • Location details like permanent address, billing address, and time zone
  • Identification data like your full name, valid proof of ID (e.g. passport, driver’s license) and proof of residency (e.g. utility bills receipt), and your photograph
  • Financial details like credit card information, payment processor information (PayPal, Payoneer), personal banking details, and tax numbers.
  • User Generated Contents like profile description, messages, contract bid description, request a tutor post, and personal qualifications attachments.

Information We Collect from Others

Users can permit us to access their personal information from outside platforms like Facebook, LinkedIn, Google, and others. Information that we collect from these platforms are governed by this privacy policy. And users can restrict us from accessing there information at any time or contacting our support team for further assistance.

On inviting people to our platform through contact details like emails, Cloud Tutor360 will collect and protect every detail that you provide to avoid any form of abuse of the invite system.

We may also need to collect and process your personal information from public sources, as well as your payment provider to enable us process your transaction.

Information that we may collect and process include:

  • Username, profile picture
  • Email and phone number
  • Permanent address and time zone
  • Contact list
  • Payment processor or wired transfer account details

Information We Collect as You Use Our Platform

We keep track of all the activities of users on our platform and record every user interaction with our system, as well as when users engage our services.

To enjoy certain Cloud Tutor 360 services and privileges, you may need grant us access to your GPS location available on your electronic device. Most times, you will see the permission request when we need access to your location data. We may also collect and store information of users when they contact us.

Other information we may collect and use include:

  • Webpage actions like pages views, buttons clicked, average time spent on a page, search words, etc.
  • Device information like IP address, web Los details, device type, device plugins, hardware version, etc.

Note: that external links on our platform may be from us or other users on our platform. We are not responsible for the actions of these linked sites. And we advise that you check the terms of use and privacy policy of the external site before providing any sensitive detail.

How We Use Collected Data

All information we request from users is basically to provide users with the service they requested more effectively. The purpose of collecting and processing user personal information includes:

  • To facilitate user contract creation
  • To provide the requested service
  • To provide support to users
  • To respond to user enquiries and complaints
  • To promote our service offerings, which may be of interest to users
  • To facilitate troubleshooting of the platform operations
  • For data analysis and research
  • For compliance with legal and regulatory obligations

As part of our effort to secure the Cloud Tutor marketplace, we use an automated decision system to match tutors and enterprises to tutor request posts by recommending better-ranked freelance tutors and tutor companies to potential clients. The ranking is based on analysis of user generated contents, user activities, and feedback from job completions.

Third-Party Service Providers

We collaborate with several third-party service providers to process and utilize user information on our behalf. These third-party service providers, who are bound by a contract of confidentiality, include:

  • Cloud hosting, cloud storage, and networking service providers
  • SMS companies
  • Banking and payment processing agencies
  • Security agencies
  • Marketing and analytics service providers

Third-Party Apps

Users can give permission for third-party apps to access their Cloud Tutor account profile. However, the limit of the access depends on the permission level that the third-party app is granted to access personal information and take action. We do not have control over these third-party apps. Hence, this privacy policy does not cover user activities with them. Users can remove access of third-party apps any time from their settings.

Additional Disclosures

We may choose to disclose user personal details to third parties for the following reasons:

  • That it is a necessity as regards providing requested services
  • That a law enforcement agency request for the information
  • That you convent to the disclosure for any other purpose

Personal Information Access, Modification, and Download

You have the legal right to access all personal information about you held by Cloud Tutor. Unless there is an exception, Cloud Tutor must allow you to view, modify, or download your personal information, without any unnecessary charge.

You can access and edit your personal information we have about you on your profile page settings. But if you wish to modify information that are inaccessible or download your profile in a portable format, please contact our customer privacy team for assistance.

Other User Privacy User Rights

There are other rights related to your personal data that you can exercise as a Cloud Tutor user. However, due to the nature of our services, there may be some restrictions to how you exercise those rights. These additional rights include:

  • Right to be excluded from our marketing campaign list – users can decide whether to receive our promotional emails or not from your settings page.
  • Right to erasure or deletion of account contents – some contents generated by users are essential for contract purposes and cannot be deleted. On the other hand, non-personal information linked with personal information can be deleted of hidden from public view.
  • Right to temporary restrict certain processing – users can exercise this right if they believe that the information about them on our platform is inaccurate. Users can either exercise this right or contact our privacy team if they think we have no legal grounds to process their information.
  • Right to manually review automated profiling and decision-making – users cannot exercise this right when it relates to our marketplace ranking algorithm, as opting out implies a decision not to continue participating in our market place.

Contact Us

Contact the Cloud Tutor 360 privacy team for enquiries and complaints about the way we collect and process personal information, and for more information on how to exercise other or any of the above user rights.

Email: support@cloudtutor360.com